Our Standard Hours of Operation:
Monday to Friday 9:00am - 5:20pm
Feb 2010 Holiday Hours of Operation
Diabetes Express will be closed Monday Feb 15, 2010 for Family Day. Therefore all orders placed online, by phone will be processed and shipped Tuesday February 16th, 2010.
Regular Business hours start again on Feb. 16th 2010
SHIPPING
Across Canada, shipping is FREE for orders over $150.00 before taxes.
Our flat fee for orders below $150.00 is $7.95
US orders must be phoned in as we carry many items that cannot be shipped across the border. Please call 1-866-418-3392 for details.
We offer two different shipping options during check out for online orders: Canada Post Expedited and Purolator Ground. Depending on the option you choose, you will be sent either a Canada Post or Purolator tracking number and details on how to track your order when your order ships.
We are located in downtown Toronto. Depending on your location, delivery times across Canada vary from 1-6 business days.
It is our experience that in many rural areas, Canada Post is the best option as parcels can be left at your local post office.
It your order needs to be expedited for any reason and a guaranteed delivery time is required, please call our order desk at 1-866-418-3392 as many more shipping options are available.
RETURNED PRODUCTS
- We do not accept returns of insulin and strips
- Authorization must be obtained from Diabetes Express Order Desk before the return of any products. A Returned Goods Authorization (RGA) number must be clearly identified on the external packaging of any returned product. Returned product must be in the original packaging and packed in a second container (external packaging).
- Freight on all returned product must be prepaid.
- Credit schedule for returned product.
- Product shipped in error by Diabetes Express will receive full credit.
- Product returned within 90 days of invoice date in saleable condition will be subject to a 15% reprocessing fee.
- Product not eligible for return will not be credited.
This includes:
- Product returned without an RGA number.
- Product returned more than 90 days after invoice date.
- Product opened or used.
- Product past expiration date.
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